Returns & Refunds Policy

At Rhino Sheds, all of our buildings are manufactured to order. We take great pride in producing high-quality timber buildings and want you to be completely satisfied with your purchase.

Cancellation Before Delivery

You have the right to cancel your order before it has been delivered. However, as all of our products are made to order, cancellation charges may apply depending on the stage of manufacture.

If your order has already entered production, a cancellation fee may be deducted to cover materials, labour and administrative costs.

Returns After Delivery

If you decide you no longer want your order after it has been delivered, you must notify us in writing within 14 days of delivery.

The following conditions apply:

• The customer is responsible for providing suitable access for collection.
• The customer is responsible for the safe storage of the building until collection takes place.

Delivery Charges

Delivery charges are non-refundable once delivery has been attempted or completed, regardless of whether the product is returned.

Any costs incurred by Rhino Sheds for the original delivery or the collection of returned goods may be deducted from any refund due.

Restocking Charges

As our buildings are manufactured to order, all returned products are subject to a minimum restocking fee of 40% of the purchase price.

For bespoke, customised or made-to-measure buildings, the restocking charge may exceed 40% depending on the level of customisation and whether the product can reasonably be resold.

Any additional costs incurred due to alterations, special materials or custom specifications may also be deducted from any refund.

Bespoke & Custom-Made Products

Buildings manufactured to a customer's specific requirements, including custom sizes, layouts, door positions, window configurations, colours or any other bespoke modifications, are made specifically for that customer.

As these products cannot usually be resold, refunds on bespoke products may be significantly reduced or, in some circumstances, unavailable where permitted by law.

Faulty or Damaged Goods

If your product arrives damaged or develops a manufacturing fault, please contact us as soon as possible with photographs and a description of the issue.

Where the issue is covered under our warranty, Rhino Sheds will inspect the product and, where appropriate, repair, replace or refund the affected item in accordance with your statutory rights.

Please note that timber is a natural product and seasonal movement, shrinkage, expansion, minor splits, knots, resin bleed and colour variation are normal characteristics and are not considered manufacturing defects.

Refunds

Where a refund is approved, it will be processed using the original payment method once any applicable deductions have been made.

Any refund may be reduced to account for:

• Delivery charges (which are non-refundable).
• Collection costs where applicable.
• A minimum 40% restocking fee.
• Additional charges for bespoke or customised products.
• Any damage or deterioration caused after delivery.

Your Statutory Rights

Nothing within this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.